Res.se Privacy Statement

1. Introduction

Res.se is committed to ensuring that your privacy is protected. This Privacy Statement explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Your privacy is paramount, and we do not sell our database (information about you) to any other party.

2. Categories of data collected and how we use it

When you write to us, we need to know your name and email address (or as required).

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time, we may use your information for research and analysis purposes so that we can monitor and improve the service we provide.

When you use our website, platform, apps, or associated tools or services, we may collect the following kinds of personal information from you as needed:

Name, username, email address, telephone number, and home, business, and billing addresses (including street and postal code);
Government-issued identification required for booking or identity verification, such as passport, driver’s license, government redress numbers, and country of residence (for travel insurance purposes), and for vacation property owners, tax identification number;
Payment information such as payment card number, expiration date, billing address, and financial account number;
Travel-related preferences and requests such as favourite destination and accommodation types, and special dietary and accessibility needs, as available;
Loyalty program and membership information;
Birth date and gender;
Geolocation;
Images (including facial photographs), videos, and other recordings;
Social media account ID and other publicly available information;
Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes);
Searches you conduct, transactions, and other interactions with you on our online services;
Other communications that occur through the platform among partners and travellers and in-group chat and traveller-collaboration tools;
The searches and transactions conducted through the platform;
Data you give us about other people, such as your travel companions or others for whom you are making a booking;
Information we receive about you from third parties such as our business and affiliate partners and authorised service providers which may include updated contact information, demographic information, interests, and purchase history, which we may add to your account or profile and use for market research and analysis.

3. Cookies (supplemental to the Cookie Policy)

Our website creates a single cookie on your machine containing session and state information. This is a unique digital identity for each person visiting the site. Cookies cannot be used by themselves by us or a third party to identify you.

The information within this cookie does not include personal or financial information. Our website requires cookies to be allowed in your browser to permit creation and to allow features and actions on the site to work without restriction.

Cookies may also be installed on your machine by the advertisers featured on the Res.se website. These cookies are generally used purely for the purposes of monitoring the number of times an ad has been seen and clicked on.

When you use our platform, our cookies may automatically collect the following types of information from your device:

IP address.
Device type.
Unique device identification numbers.
Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer).
Internet Service Provider.
Operating System.
Mobile carrier.
How your device has interacted with our online services, including the pages accessed, links clicked, trips viewed, and features used, along with associated dates and times.
Details of any referring website or exit pages, as well as general geographic location (such as at the country or city-level).

4. Processing your personal information

We use your personal information for various purposes described below:

Your Use of Online Sites, Apps, and Services
- Book the requested travel or enable property booking.
- Provide services related to the booking and/or account.
- Create, maintain, and update user accounts on our platform and authenticate you as a user.
- Maintain your search and travel history, accommodation and travel preferences, and similar information about your use of the platform and services, and as otherwise described in this Privacy Statement.
- Enable and facilitate acceptance and processing of payments, coupons, and other transactions.
- Administer loyalty and rewards programs.
- Collect and enable booking-related reviews.
Communications and Marketing
- Respond to your questions, requests for information, and process information choices.
- Enable communication between you and the travel supplier like hotels and vacation property owners.
- Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like travel booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement.
- Market our products and services, optimise such marketing to be more relevant to you, and measure and analyse the effectiveness of our marketing and promotions.
- Administer promotions like contests, sweepstakes, and similar giveaways.
Other Business Purposes and Compliance
- Conduct surveys, market research, and data analytics.
- Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services.
- Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travellers for quality control, training, dispute resolution, and as described in this Privacy Statement.
- Create aggregated or otherwise anonymized data, which we may use and disclose without restriction where permissible.
- Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks.
- Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process.
- Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements.
- Operate our business using lawful business purposes and as permitted by law.

5. Lawful basis for processing your information

We will collect personal information from you only

where the personal information is necessary to perform a contract with you (e.g., manage your booking, process payments, or create an account at your request);
where the processing is in our legitimate interests and not overridden by your rights (as explained below); or
where we have your consent to do so (e.g., sending you marketing communications where consent is required). In some cases, we will have a legal obligation to collect personal information from you such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Certain countries and regions allow us to process personal information on the basis of legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or the legitimate interests of any third party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, undertaking marketing, or for the purposes of potentially detecting or preventing illegal activities.

We may in some cases use automated decision-making, for example, in relation to assessing fraudulent transactions or suspicious activity on our site. As part of this processing, automated decisions may be made by putting your personal information into a system and the decision is calculated using automatic processes. If you pose a fraud risk, this may affect your ability to book on our site. You may have rights in relation to automated decision making, including the ability to request a manual decision-making process instead or contest a decision based solely on automated processing.

6. Record retention

We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfil the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will deidentify, aggregate, or otherwise anonymise your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

7. Protecting your information

We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organisational measures, including secure SSL encryption, to protect the personal information that we collect and process. Any personal information stored in our database is only accessible by our staff through a password protected interface. We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

8. Sharing your information

Your personal information may be shared to help you book your travel and/or accommodation, assist with your travel and/or vacation stay, communicate with you (including when we send information on products and services or enable you to communicate with booking providers), and comply with the law.

We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.

Third-party service providers.
- We share personal information with third parties (including but not limited to Diplomat Travel and Snowfall Global Reservations) in connection with the delivery of travel services to you and the operation of our business (for example, to provide credit card processing, customer service, business analytics, and fraud prevention and compliance services, and to serve you with advertising tailored to your interests). These third-party service providers are required to protect personal information we share with them and may not use any directly identifying personal information other than to provide services we contracted them for. They are not allowed to use the personal information we share for purposes of their own direct marketing (unless you have separately consented with the third-party under the terms provided by the third-party).
Legal rights and obligations.
- We may disclose your personal information to enforce our policies, or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests. We may also share your personal information pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments as required by law or legal process.

9. Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

10. Updating your details

If any of the information that you have provided to us changes, for example, if you change Your email address, name or if you wish to cancel your registration, please let us know the correct details by contacting us / in the user account portal.

11. Your consent

By submitting your information, you consent to the use of that information as set out in this Privacy Statement. We reserve the right to change or amend our Privacy Statement without notice and it is for you to keep abreast of any changes. Continued use of the service will signify that you agree to any such changes.

12. Your rights

You can exercise your data protection rights in various ways. For example, you can opt out of marketing by clicking the “unsubscribe” link in the emails, in your account as applicable, or contacting our customer service.

You have certain rights and choices with respect to your personal information, as described below:

You can control our use of certain cookies by following the guidance in our Cookie Policy.
You can access, amend, inquire about deletion, or update the accuracy of your information at any time by contacting us.
If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the 'unsubscribe' link in the email. Please note that if you choose to unsubscribe from or opt out of marketing
If we are processing your personal information on the basis of consent, you may withdraw that consent at any time by contacting us. Withdrawing your consent will not affect the lawfulness of any processing that occurred before you withdrew consent, and it will not affect our processing of your personal information that is conducted in reliance on a legal basis other than consent.

Certain countries and regions provide their residents with additional rights relating to personal information. These additional rights vary by country and region and may include the ability to:

Request a copy of your personal information.
Request information about the purpose of the processing activities.
Delete your personal information.
Object to our use or disclosure of your personal information.
Restrict the processing of your personal information.
Opt-out of the sale of your personal information.
Port your personal information.
Request information about the logic involved in our automated decision-making used in our fraud prevention practices and the result of such decisions.

13. How to contact us

If you have any questions or concerns about our use of your personal information, or wish to inquire about our personal handling practices, please contact us at support@res.se